What is the primary purpose of the Capable To Promise process?

The primary purpose of the Capable To Promise (CTP) process is to commit orders against available capacity and inventory. This process enables organizations to provide accurate delivery commitments to customers based on the current availability of resources, such as inventory levels and production capacity. By assessing what can be produced and when it can be delivered, businesses can make reliable promises to customers regarding order fulfillment, thereby enhancing customer satisfaction and aligning production plans with demand.

CTP involves evaluating constraints in production and inventory, allowing companies to avoid over-promising and under-delivering. This capability helps businesses optimize their resources effectively by matching orders with actual availability, allowing for better planning and service levels. In this way, the CTP process becomes a vital element in comprehensive supply chain management and operational efficiency.

The other options do not encompass the fundamental nature of CTP. Calculating average delivery times is a component of logistics and scheduling but does not specifically address the commitment aspect central to CTP. Monitoring customer satisfaction levels is essential for overall business health but diverges from CTP's focus on order commitment. Predicting future capacity needs is important for long-term planning but is distinct from the immediate operational commitments made by the CTP process.