Which of the following can be considered a measurement of customer service?

The metric that best measures customer service is the percentage of completely satisfied orders. This measurement directly reflects how well a company meets customer expectations regarding their orders. When analyzing customer service, it is essential to consider how effectively orders are fulfilled and how satisfied customers are with the entire ordering process, including product quality, delivery time, and overall service.

The percentage of completely satisfied orders captures not just the quantity of orders delivered, but also the quality of service provided to customers. It indicates whether customers received exactly what they ordered without issues, which is a crucial element in evaluating customer satisfaction and service levels.

Metrics like throughput percentage, order fill percentage, and inventory turns provide valuable insight into operational efficiencies and inventory management, but they do not directly address the customer's experience or satisfaction level. Throughput percentage measures the amount of product produced compared to the maximum possible output, which relates to production efficiency rather than customer service. Order fill percentage reflects how well an organization can fulfill orders in terms of quantity, but it does not measure if customers are fully satisfied with their orders. Inventory turns indicate how quickly inventory is sold and replaced, which pertains more to inventory management than customer interaction or satisfaction.

In summary, the percentage of completely satisfied orders is the most relevant measure of customer service,